If you select our epoxy floor store, you will be making one of the greatest selections of your life. Why? Let us tell you. Epoxy flooring solutions are available in all colors, finishes, and textures you can think of to modernize your space. However, if, for any reason, you are not happy with our service, you can read our return policy, which we have explained fairly in detail. We are dedicated to delivering the highest quality service to our clients and meeting their needs to their satisfaction.
Simple Return Policy Of Garage Epoxy UAE
What is the Return Eligibility?
In some cases, return or adjustment of services may be requested and include:
- The wrong type of flooring material was installed.
- Damage that can be seen before the installation of the product
- Services that do not match up to the approved project information
- There are manufacturing defects in the material of the flooring.
Issues should be reported within a given time frame after delivery or project completion to help resolve issues quickly.
Customized Flooring Projects
Most epoxy flooring projects are custom-designed according to the size, surface to be covered, finish desired, and needs of the customer. This means that they are usually not eligible for returns like a regular retail product once they are installed. However, any real quality or service issue is always taken seriously, and a solution is found that is feasible.
Reporting Your Issue
If it doesn’t seem right, it’s easy:
- Provide order or project information
- State the concern in a clear manner
- Include pictures or videos as necessary
- Wait for inspection or a response from the support team
Good communication will facilitate the solution process and prevent delays.
Process of Correcting and Resolving a Problem
Complicated return procedures are avoided, and instead, attention is focused on fixing the problem properly. Solutions can range from:
- Surface touch-ups
- Partial repairs
- Material replacement
Each case is considered on a case-by-case basis to make a fair determination.
Our Refund Policy
Requests for refunds are considered in the context of the nature of the problem and the progress of the project. Refunds will be issued (in full or in part, depending on the circumstances). Normally, the refunds are issued by the same means as the original payment. The processing time could be different depending on the bank or payment provider that is involved. It is essential to be transparent throughout the process, with everything fully explained before being approved.
Our Cancellation Policy
Projects can be cancelled before installation. The sooner the better, especially when materials, scheduling, or preparation have started. In certain cases, custom material and/or preparation may incur extra fees. When there is a mistake in the material, damage to the product, or a service-related error is confirmed, we cover all the expenses and do the job ourselves.
Non-Returnable Situations
There are some situations in which returns or refunds are not accepted, such as:
- Damage that occurs after installation.
- Failure to clean or maintain properly
- Surface damage due to heavy impact or chemical damage.
- Completely normal wear and tear after a long time.
- Changes requested after the project has been approved
These are guidelines to keep the situation fair and clear for both parties.
Shipping and Return Responsibility
If we find that the materials or services have been provided incorrectly or that a mistake has been made in the provision of a service, then we will cover the cost and deal with it.
If the return is due to a change of mind since ordering, the customer may be liable for the transportation or shipping costs. In addition, there may be some preparation or delivery fees for epoxy flooring materials that are not refundable for customized flooring.
Each case is considered on its own to maintain a fair, clear, and understandable process for both parties.